We want our customers to be satisfied with their purchases from MetroStyle Clothing.
Return Period
Customers may request a return within 30 days from the date the order is delivered.
Return Requirements
To qualify for a return, merchandise should generally be:
Unworn;
Unwashed;
Unused;
Free from damage, stains, odors, or alterations;
Returned with original tags and packaging when applicable.
Non-Returnable Items
Certain items may not be eligible for return where required for hygiene, safety, or other applicable reasons.
How to Request a Return
Before returning an item, contact:
Please provide your order number and a description of the reason for the return.
Do not send merchandise to the company address listed on this website unless our customer service team specifically instructs you to do so.
Return Shipping
Unless the return is caused by our error, such as receiving an incorrect or defective item, the customer may be responsible for return shipping costs.
For defective, damaged, or incorrect merchandise, we may provide an appropriate return or replacement solution.
Refund Processing
Once an approved return has been received and inspected, eligible refunds are generally processed within 3 business days.
The actual time for funds to appear in your account depends on your bank or payment provider.
Exchanges
Where available, exchanges may be offered subject to inventory availability.
If the requested replacement is unavailable, we may provide another appropriate resolution.